I think I should have received a push notification, but I didn’t. What should I do?

1. Make sure you are subscribed to the notifications (see steps 4-8 under How do I set up my push notifications, or will I get them automatically?). If you have had to reinstall the app since you subscribed, you may need to do these steps again.
2. Contact FXCM’s Financial Services team

Disclaimer:  Push notifications are not a guaranteed form of delivery. A notification may not be delivered to a client for any number of reasons outside of FXCM’s control. Please note that FXCM does not receive any notification of delivery of notifications to your device – only acknowledgement that it was delivered to Apple. 
Disclosure
Mobile Trademarks: iPhone, iTunes and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google Inc.
Mobile Trading: There are a series of inherent risks with the use of the mobile trading technology including, but not limited to, the duplication of order instructions, latency in the prices provided, latency of rollover update, latency of order execution and other issues that are a result of mobile connectivity. It is strongly recommended that clients familiarise themselves with the functionality of the FXCM Mobile Trading Station prior to managing a live account via portable device.