How can we help?

Top Questions:

How do I make a deposit?

Please log in to MyFXCM with your live account username and password, then click "Deposit Funds". (For clients who have filled out the online application but have not received an account username,…

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How do I open an account?

You can request a live account in the following link. The process will take around 5-10 minutes to complete online. You will be prompted to provide your account opening documents,…

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Oil products – Important Information

Due to the current exceptional market events related to this product, please note we may take such action as reasonably required, including but not limited to amending trading times or…

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What are the current margin requirements?  Deposit Funds Now 

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What is FXCM’s current service level in light of COVID-19?

As a globally represented company, FXCM has robust business continuity plans. All of our services are currently fully operational and our support staff are here to answer questions 24/5. For…

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What should I do if I forgot my username or password?

If you forgot your username or password, please go MyFXCM and select “Forgot Username/Password”. Then, follow the prompts to reset your password. If you are using a platform other than…

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Where do I download the MetaTrader 4 Platform?

Click here to download MetaTrader 4. Related Questions: How do I get a new demo on MT4?How can I make a deposit?How can I learn how to use the MT4…

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Why did my trade close?

To see how a trade closed, it is best to run an account statement.  Log onto MyFXCM with your account details. Hover your cursor over 'My Info' and select 'Reports.' Run the…

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Let us know how we are doing!
FXCM welcomes feedback.


Send messages: +44 7537 432259


General and Account Specific Inquiries:

Live Web Chat

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Trading Desk

When can I call the trading desk?
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Customer Service

Customer Service: +1 646 432 2955

International Free Phone Numbers


FXCM representatives are available 24 hours a day, 5 days a week and Live chat support is available 24/5.

Risk Warning: Our service includes products that are traded on margin and carry a risk of losses in excess of your deposited funds. The products may not be suitable for all investors. Please ensure that you fully understand the risks involved.

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