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Top Questions:

Does FXCM accept third party deposits?

No. Third Party deposits violate FXCM's Anti-Money Laundering policies and as such FXCM cannot accept any payments via a third party. Should third party funds be received, FXCM may ask…

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How can I reset my password?

Passwords cannot be retrieved for security reasons. However, you can reset your password. Please go to and select "Forgot Password". Then, follow the prompts.

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How do I deposit funds?

You can deposit funds by logging into Available funding methods

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Please watch the following video on how to connect your FXCM account to Trading View. For some new accounts REST API is not enabled by default, please Contact Us via…

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What is the minimum deposit?

If this is your initial deposit, the minimum to open an Individual account is 50 CCY. The minimum to open a Corporate, Trust, or IRA account is 50,000.00 CCY. If…

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Why did my trade open/close?

At the top of your trading platform click on the Report, button to view your Combined Account Statement. On the statement the "Condition column indicates the order type that closed…

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How can I add a new MT4 account?

Please login to, press "Account Settings", select "Add account". On the field "Choose option*", please select the second option: "Please create a new account with different username information. You…

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What are the current margin requirements?

You can always check the MMR for every instrument on the trading platform, however please use the below table for the latest MMR updates: As of ${ textDate(dateValue) } Filter…

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What is the leverage of my account?

All new accounts are defaulted to up to 1000:1 leverage. Accounts that are funded in excess of $5,000 will be moved to a leverage of up to 400:1 and accounts…

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What is the status of my deposit/withdrawal?

Please check your deposit/withdrawal by logging to Deposit processing times may vary depending on the Deposit Method you used. For the most common methods: Debit/Credit Card could take up…

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Why can’t I withdraw more than I deposited via credit or debit card?

Debit or Credit card withdrawal amounts are limited to the amount originally deposited using that card(s).

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How do I withdraw funds, when my account is locked?

Please use the registered email address with FXCM and request your withdrawal request by emailing [email protected] In the email specify your withdrawal method, your FXCM account number and the withdrawal…

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How to add a new Trading Station account?

Please login to, press "Account Settings", select "Add account". On the field "Choose option*", please select the first option: "Please create a new FXCM Trading Station account under this…

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All values are displayed for 1K FX (or) 1 Contract CFD. Changes may take place during the trading day. Up-to-date margin requirements (per 1K lot) are displayed in the Simple Dealing Rates window of Trading Station. Historical values are available up to 12 months.

FXCM representatives are available 24 hours a day, 5 days a week and Live chat support is available 24/5.