Once your trading account is closed, you may not reopen it. To resume trading with FXCM, please submit a new account application. Related Questions: What options do I have to submit a deposit?
If you do not have your password, please follow these instructions: Go to MyFXCM Select “Forgot Username/Password” and follow the prompts. Enter your username and select submit. In the window below, enter the email address that you used to set…
The platform you signed up for will be shown on the email you receive when your account is complete. Also, you can log onto Trading Station Web with your account informationYour platform will be at the bottom of the screenIf…
Your account may be locked until FXCM is able to review all of your account information. FXCM will send you an email once the account is unlocked.If FXCM needs more information, it will be requested by email.After submitting documents, it…
To change your security question, log onto MyFXCM. Place your cursor over 'My Info' and select 'Profile'Scroll down to 'Security Question' and select 'Update'Follow the prompts to update your Security Question
The maximum number of accounts per account holder was updated to a total of 15 across all account types. In addition, the total number of accounts is based on the account holder and/or beneficial owner across all entities.
It takes 1 to 3 business days to process a new application. All "status updates" are made via email.It is best to check your email for specific updates regarding your new application. (Please be sure to check your junk mail)You…
Once your request is submitted on MyFXCM, it may take 1 - 3 business days to complete your request. An email will be sent to your email address on file, with the new account details, when the account has been…
Once an application is submitted, there is no way to add another person to the account. If you would like to have a joint account, please click here to begin a new application. The original applicant does not need to…
FXCM does not have the ability to add a beneficiary to an account. In most cases, it is best to submit a joint account application. The Joint Account holder will be able to act on your behalf in the event…
For an Islamic (interest free) account, please use the link to the form here.
Once you finish the online application, you will receive an email with your username and temporary password. For paper applications, we will send you the username and password once the application has been reviewed. Please make sure to check your junk…