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How do I know my Expert Advisor (EA) is turned on for live trading?

To confirm you EA is turned on:

  • Make sure you see a Smiley Face next to the EA name on the chart you are trading. 

If the EA has a frown:

  1. Right click on the chart
  2. Select “Expert advisers”
  3. Confirm that “Allow Live Trading” and “Allow DLL Imports” has been selected

If the EA has an "X":

  1. Click on the "Expert Advisors" button at the top of the platform.

${getInstrumentData.name} / ${getInstrumentData.ticker} /

Exchange: ${getInstrumentData.exchange}

${getInstrumentData.bid} ${getInstrumentData.divCcy} ${getInstrumentData.priceChange} (${getInstrumentData.percentChange}%) ${getInstrumentData.priceChange} (${getInstrumentData.percentChange}%)

${getInstrumentData.oneYearLow} 52/wk Range ${getInstrumentData.oneYearHigh}