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My MetaTrader 4 says “No connection”, how can I solve this?

If you receive "No connection", or your charts say "Waiting for update" try logging in with your specific alternative server. 

Locate the server you normally use from the table below, and manually type in the "Alt. Server Address" in the Server select within the Log in screen. 

METATRADER 4 LIVE SERVERS
Account DenominationServer NameServer Address
US DollarsFXCM-USDReal01mt4r01.fxcorporate.com:443
US DollarsFXCM-USDReal02mt4r06.fxcorporate.com:443
US DollarsFXCM-USDReal03mt4r09.fxcorporate.com:443
US DollarsFXCM-USDReal04mt4r10.fxcorporate.com:443
US DollarsFXCM-USDReal05mt4r11.fxcorporate.com:443
US DollarsFXCM-USDReal07mt4r13.fxcorporate.com:443
US DollarsFXCM-USDReal08mt4r14.fxcorporate.com:443
US DollarsFXCM-USDReal09mt4r17.fxcorporate.com:443
EurosFXCM-EURReal01mt4r02.fxcorporate.com:443
Japanese YenFXCM-JPYReal02mt4r07.fxcorporate.com:443
British PoundsFXCM-GBPReal01mt4r04.fxcorporate.com:443
Australian DollarsFXCM-AUDReal01mt4r05.fxcorporate.com:443
Canadian DollarsFXCM-CADReal01mt4r08.fxcorporate.com:443
METATRADER 4 DEMO SERVERS
Account DenominationServer NameServer Address
US DollarsFXCM-USDDemo01mt4d01.fxcorporate.com:443
US DollarsFXCM-USDDemo02mt4d06.fxcorporate.com:443
EurosFXCM-EURDemo01mt4d02.fxcorporate.com:443
British PoundsFXCM-GBPDemo01mt4d04.fxcorporate.com:443
Australian DollarsFXCM-AUDDemo01mt4d05.fxcorporate.com:443

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${getInstrumentData.oneYearLow} 52/wk Range ${getInstrumentData.oneYearHigh}